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Reason code

Description

Flow

CANCELED_BY_PAYER_AT_EVERIFIN

Payer rejected the payment on Everifin Paygate page before authorization has been initiated.

REDIRECT

BANK_NOT_FOUND

Payer has not found the desired bank and wants to choose different payment method at the merchant's site.

REDIRECT

MANUAL_TRANSFER_REQUESTED

Payer has not found the desired bank and decided to receive payment details for the manual bank transfer via email (generating and sending the email to customer need to be handled by merchant).

This feature is turned off by default.

REDIRECT

CANCELED_BY_PAYER_AT_BANK

Payer canceled the payment on the bank’s page.

ALL

INSUFFICIENT_AMOUNT

Payer does not have enough funds on his account to make the payment.

ALL

AML_BLOCKED

Payer’s funds have been blocked at the bank as a result of bank’s AML checks. Payer needs to contact the bank to treat the situation further.

ALL

REJECTED_BY_BANK

The bank rejected the payment due to some failure. Issue needs to be further analyzed (sometimes the reason is the payer canceled the payment on the bank’s pages but we are not able to identify this situation because the bank does not inform about it).

ALL

OTHER

Other, unspecified failure reasons (e.g. payment authorization failed, bank API temporary outage etc.)

ALL

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